Different menus

[Shellc83]

Is anyone else's menus different on their main sky Q box and the mini box? 
On the main box it's like the picture below. 
But on the mini box the delete button, etc is in the right hand side 

IMG_2112.jpeg

 

IMG_2111.jpeg

 

[nigea99]

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@Shellc83 wrote:

Is anyone else's menus different on their main sky Q box and the mini box? 
On the main box it's like the picture below. 
But on the mini box the delete button, etc is in the right hand side 

IMG_2112.jpeg

 

IMG_2111.jpeg

 

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hi @Shellc83 

What software version is on the mini ?

Home - Settings - System Info - Software Version

[Laing1]

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@nigea99 wrote:

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@Shellc83 wrote:

Is anyone else's menus different on their main sky Q box and the mini box? 
On the main box it's like the picture below. 
But on the mini box the delete button, etc is in the right hand side 

IMG_2112.jpeg

 

IMG_2111.jpeg

 

---

hi @Shellc83 

What software version is on the mini ?

Home - Settings - System Info - Software Version

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@Shellc83 I agree with @nigea99 that looks like your mini box is on a very old version of the software as Sky havent had the menu option at the right hand side for years 

[Shellc83]

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

[nigea99]

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@Shellc83 wrote:

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

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hi @Shellc83

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
Software/Apps Update 

[oldfella · Accepted solution]

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@Shellc83 wrote:

That would make sense.

Yesterday I went to watch Disney+ for the first time on the mini box but it wouldn't work. But it does on the main box

how do I update the mini box?

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Hi @Shellc83 

First thing to do is a Software Update to make sure the box is on the latest Software.
Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.
Any Q box (including minis) may require a manual software update at times.

See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software

[Shellc83]

All sorted!

Thank you so much. 
It's weird really why it had the old software as it was only installed 2 weeks ago 

[MightyQuinn]

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@Shellc83 wrote:

All sorted!

Thank you so much. 
It's weird really why it had the old software as it was only installed 2 weeks ago 

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Hi @Shellc83   That is the reason why it was still on an old software version. It needed updating from the manufacture version.