Didn’t receive my sky tv yet

[Jorge3]

Good morning.

I have just started using Sky services and all I hired it I didn't received.

broadband is working but sky tv and Netflix didn't. 
Apparently for sky tv I need to have an extra device that nobody sent to me. 

[Daniel0210]

@Jorge3 

Please confirm what you've ordered? Sky Q (where you've posted) is a satellite system whereby an engineer brings the Sky Q box, any mini boxes you've ordered and a dish if you haven't got one already. Sky do not supply a TV for Sky Q if that's what you mean.

[TimmyBGood]

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@Jorge3 wrote:

Apparently for sky tv I need to have an extra device that nobody sent to me. 

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Presumably that's either Sky Q (a satellite television receiver requiring a dish) or Sky Stream (an internet-only 'set top box'). There's also Sky Glass, which is the Stream service built-in to a Sky-branded television set.

Q is installed by a Sky engineer who visits the address, while Stream and Glass hardware is sent by post/courier.

No-one in this forum knows what you have ordered.