DiDid

[Judytone]

We cannot set up our Disney app that now included in my package 

we follow all instructions get the codes ,and it continually say sonething is wrong 

we have tried at least 30 times 

[LJB-C]

Hi there @Judytone, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141