Discussion topic: Delay

This message was authored by Shann123 This message was authored by: Shann123


Hello all,


I'm having a bit of a kerfuffle. For context, I have a SONY TV and Soundbar system. The soundbar is connected to the TV via an Optical Cable. For some reason, when I am changing a channel on my SKY Q box, there is a delay of around 3 seconds, and the sound starts. There is no audio sync issue, it's all good, but the delay is quite infuriating!


Does anyone know of a way to fix this or remove that 3 second delay before the audio starts? 


Many Thanks


All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Delay

Posted by a Superuser, not a Sky employee. Find out more

It's most likely the soundbar that's the 'issue'.


It's the time taken for the soundbar to recognize the audio stream, decode it and output it from an interrupted signal.


Can you not use HDMI?

I am just another Sky customer and my views are my own
Topic Author
This message was authored by Shann123 This message was authored by: Shann123

Re: Delay

Well there's no HDMI port on the Soundbar, so I am unable to do that. The other devices connected to the TV work perfectly, with no delay at all!

This message was authored by ThePope27 This message was authored by: ThePope27

Re: Delay

Hi @Shann123,


I have this when going between YouTube and normal Sky Q channels, go into the audio visual settings then under both HDMI and Optical set it to normal instead of Dolby Digital or Dolby digital plus.

Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN

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