This discussion topic has been answered Discussion topic: Deaf
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Message posted on 11 Jun 2025 10:47 AM
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Ok cang use the phone and sky dong connect with relay and I want to cancel an engineer visit as I assumed my system was faulty because sky didn't report a problem with u & gold when ot turns out there is an on going problem
Why can't I use text services and can so ekbe help me regarding cancelling the visit ?
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Message posted on 11 Jun 2025 11:02 AM - last edited: 11 Jun 2025 11:03 AM
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@moger4 Are you registered to the accessibility team? as they have a number of different contact options https://www.sky.com/help/articles/contacting-sky-accessibility
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on 11 Jun 2025 11:02 AM - last edited: 11 Jun 2025 11:03 AM
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@moger4 Are you registered to the accessibility team? as they have a number of different contact options https://www.sky.com/help/articles/contacting-sky-accessibility
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 11 Jun 2025 11:46 AM
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Re: Deaf
Regardless of your difficulties in contacting Sky if the engineer appointment is for today or tomorrow you're likely to be charged £25 for cancellation at such short notice.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 11 Jun 2025 02:58 PM
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Re: Deaf
i didnt say it was for this week did i ?
Message posted on 11 Jun 2025 03:00 PM
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Re: Deaf
thanks for that , there has NEVER been any information on my page about this for the disabeld
its shocking how little information they give jsut sending you round and round AI generated cricles
Message posted on 11 Jun 2025 03:03 PM
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Re: Deaf
@moger4 wrote:
i didnt say it was for this week did i ?
No you didn't, and neither did you say it wasn't. I was just forewarning you of the potential charge. There was no need for the tone of your reply.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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