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This message was authored by: moger4

Deaf

Ok cang use the phone and sky dong connect with relay and I want to cancel an engineer visit as I assumed my system was faulty because sky didn't report a problem with u & gold when ot turns out there is an on going problem 

Why can't I use text services and can so ekbe help me regarding cancelling  the visit ? 


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This message was authored by: GD1 Answer

Re: Deaf

Posted by a Superuser, not a Sky employee. Find out more

@moger4  Are you registered to the accessibility team? as they have a number of different contact options https://www.sky.com/help/articles/contacting-sky-accessibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Re: Deaf

Posted by a Superuser, not a Sky employee. Find out more

@moger4  Are you registered to the accessibility team? as they have a number of different contact options https://www.sky.com/help/articles/contacting-sky-accessibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: Daniel0210

Re: Deaf

Posted by a Superuser, not a Sky employee. Find out more

@moger4 

Regardless of your difficulties in contacting Sky if the engineer appointment is for today or tomorrow you're likely to be charged £25 for cancellation at such short notice. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: moger4

Re: Deaf

i didnt say it was for this week did i ?

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This message was authored by: moger4

Re: Deaf

thanks for that , there has NEVER been any information on my page about this for the disabeld 

its shocking how little information they give jsut sending you round and round AI generated cricles 

This message was authored by: Daniel0210

Re: Deaf

Posted by a Superuser, not a Sky employee. Find out more

@moger4 wrote:

i didnt say it was for this week did i ?


@moger4 

No you didn't, and neither did you say it wasn't. I was just forewarning you of the potential charge. There was no need for the tone of your reply. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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