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Discussion topic: Damage to my aerial

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This message was authored by BardofEly This message was authored by: BardofEly

Damage to my aerial

Hi, my sky aerial has been damaged in the storm. I am still receiving a signal but the aerial is lying flat on the roof of the house and may fall any moment. Does anyone know how I report this to SKY in order to get an engineer to refix the aerial to the chimney? Thanks.

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Damage to my aerial

Posted by a Superuser, not a Sky employee. Find out more

@BardofEly 

Sky don't fix aerials at all. Sky Q comes via the satellite dish. Sky certainly don't affix anything to a chimney. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Damage to my aerial

Posted by a Superuser, not a Sky employee. Find out more

@BardofEly 

 

As @Daniel0210 indicates, Sky no longer carries out chimney-mounting of dishes, and will not replace one previously erected like that.  They may be prepared to re-erect it on a wall mount lower down if that's an available and viable location, otherwise you'd need to employ and pay a local independent installer.

 

Note that after the storms, all such people are rather busy.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Damage to my aerial

Posted by a Superuser, not a Sky employee. Find out more

@BardofEly 

Note that if you get a local installer to place the dish in a location deemed unsuitable for Sky repairs the Sky engineer won't work on it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
BardofEly
Topic Author
This message was authored by BardofEly This message was authored by: BardofEly

Re: Damage to my aerial

Thanks Daniel0210 and Timmy,

 

Sorry, I meant the Sky dish rather than the aerial. It is on a mast previously attached to the chimney. The mast has come away from the chimney and the dish is lying flat on the roof. I wonder do I still need to contact a local technician or Sky in relation to this problem. When the dish was being installed it was a Sky engineer who installed the equipment. Thanks.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Damage to my aerial

Posted by a Superuser, not a Sky employee. Find out more

@BardofEly 

Sky's installation policy has changed somewhat. If the chimney was chosen then that suggests there wasn't another suitable location which might be problematic. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Damage to my aerial

Posted by a Superuser, not a Sky employee. Find out more

@BardofEly wrote:

 

When the dish was being installed it was a Sky engineer who installed the equipment.


As @Daniel0210 indicates, that practise has ceased.  Most chimneys would require a special access team rather than a loan ladder worker to reach them. and anyway aren't now considered suitable for load-bearing: as you've discovered, storm winds on a dish can be quite a load.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
BardofEly
Topic Author
This message was authored by BardofEly This message was authored by: BardofEly

Re: Damage to my aerial

Thanks Daniel0210 and TimmyBGood. Much appreciated.

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