Damage to my aerial

[BardofEly]

Hi, my sky aerial has been damaged in the storm. I am still receiving a signal but the aerial is lying flat on the roof of the house and may fall any moment. Does anyone know how I report this to SKY in order to get an engineer to refix the aerial to the chimney? Thanks.

[Daniel0210]

@BardofEly 

Sky don't fix aerials at all. Sky Q comes via the satellite dish. Sky certainly don't affix anything to a chimney. 

[TimmyBGood]

@BardofEly 

As @Daniel0210 indicates, Sky no longer carries out chimney-mounting of dishes, and will not replace one previously erected like that.  They may be prepared to re-erect it on a wall mount lower down if that's an available and viable location, otherwise you'd need to employ and pay a local independent installer.

Note that after the storms, all such people are rather busy.

[Daniel0210]

@BardofEly 

Note that if you get a local installer to place the dish in a location deemed unsuitable for Sky repairs the Sky engineer won't work on it. 

[BardofEly]

Thanks Daniel0210 and Timmy,

Sorry, I meant the Sky dish rather than the aerial. It is on a mast previously attached to the chimney. The mast has come away from the chimney and the dish is lying flat on the roof. I wonder do I still need to contact a local technician or Sky in relation to this problem. When the dish was being installed it was a Sky engineer who installed the equipment. Thanks.

[Daniel0210]

@BardofEly 

Sky's installation policy has changed somewhat. If the chimney was chosen then that suggests there wasn't another suitable location which might be problematic. 

[TimmyBGood]

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@BardofEly wrote:

When the dish was being installed it was a Sky engineer who installed the equipment.

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As @Daniel0210 indicates, that practise has ceased.  Most chimneys would require a special access team rather than a loan ladder worker to reach them. and anyway aren't now considered suitable for load-bearing: as you've discovered, storm winds on a dish can be quite a load.

[BardofEly]

Thanks Daniel0210 and TimmyBGood. Much appreciated.