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Discussion topic: Cancelled sky Mini - not had return box

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This message was authored by Jon87619 This message was authored by: Jon87619

Cancelled sky Mini - not had return box

Hi I've cancelled my mini box and haven't had the return box - it's been over a month.. how do I request one?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Cancelled sky Mini - not had return box

Posted by a Superuser, not a Sky employee. Find out more

@Jon87619 wrote:

Hi I've cancelled my mini box and haven't had the return box - it's been over a month.. how do I request one?


@Jon87619 have you had an e-mail confirming you have cancelled multiscreen ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled sky Mini - not had return box

Posted by a Superuser, not a Sky employee. Find out more

@Jon87619 
If you’ve successfully cancelled your Multiscreen subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Jon87619
Topic Author
This message was authored by Jon87619 This message was authored by: Jon87619

Re: Cancelled sky Mini - not had return box

Thanks, I've tried contacting to request a return box - but the Bot has me stuck on a möbius strip. Is there an email or chat available - I don't have the time to sit on a phone call at the mo

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled sky Mini - not had return box

Posted by a Superuser, not a Sky employee. Find out more

@Jon87619 

Sky don't use email for general communication. As stated the quickest way is


You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Cancelled sky Mini - not had return box

Posted by a Superuser, not a Sky employee. Find out more

@Jon87619 wrote:

Hi I've cancelled my mini box and haven't had the return box - it's been over a month.. how do I request one?


@Jon87619 have you had an e-mail confirming you have cancelled multiscreen ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Jon87619
Topic Author
This message was authored by Jon87619 This message was authored by: Jon87619

Re: Cancelled sky Mini - not had return box

I don't recall - but the charge has gone.  I've found a box to return it in. 
mill now mark this as answered

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