Customer service line broken

[Mjames85]

I've have been ringing several customer service phone numbers on two different mobiles and each time the lines are all crackly and the advisers can not hear me properly nor me them. Can someone please get in touch so I can discuss my account? I spent 2 hrs on messaging last night and it has been a disaster so Ned to speak to a person. I have requested two advisers to call me back and none have 

[Daniel0210]

@Mjames85 

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. 

At this time you are the only person reporting the issue on the line so more likely your end otherwise the forum would be inundated with similar reports. 

Can we help with your original issue?

[Mjames85]

I added to my tv package yesterday after two hours on messaging and it has been done wrong. The offer applies and date is not what was promised and I want to remove the package if they cannot correct it 

[Daniel0210]

@Mjames85 

You would need to contact Sky then. 

These are the current methods available. Some methods will be more appropriate than others depending on the issue you have.

🔵 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🔵online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔵Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔵Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.