<span;>09/11/25 my sky and cue box went down,stating "no satalite signal". Contacted sky 10/11/25 to report this I was given an appointment for a engineer, 12/11/25,:8-1300hrs. On 12/11/25 I contacted sky stating no engineer as come. I was informed that the engineer was booked for the 19/11/25. I informed sky that was not the arrangement because I was going to be out of service for over 12 days, and I have no TV. Please listen to the whole of 15 calls I made to Sky yesterday 12/11/25. The amount of lies that was given to me, the fone being disconnected more than 4 times, then they put on my records fone line dropped (what over 4 times). I asked to speak to managers/back office (their to busy or at meetings, or they will tell me the same thing. After 20+yrs being with Sky I have never been treated like this. I was forced to cancel my service with Sky, as I was so frustrated with you customer service. The lies, mis-information given to me,, the lack of knowledge of your colleagues, after been passed around/spoke to 15 different people - this was shocking customer service/relation. I was not BEGGING sky, as I pay my direct debit every month. I was even told by the Retention team they could not disconnect me because I would have to pay £300+ upfront, and if I didn't pay this I could not be disconnected, and pass my call to customer service. I would like this complaint taken seriously. My feedback of Sky will not be good, after 20+ years. <span;>Hope this complaint is answered in a timely fashion. 5 working days, meanwhile will be contacting Consumer.
Bring Sky back to England
