Cox

[chris+cox63]

Can a sky q mini box be too far to connect to main box. Non sky WiFi is good in both rooms .

[Padam_Padam]

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@chris+cox63 wrote:

Can a sky q mini box be too far to connect to main box. Non sky WiFi is good in both rooms .

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Miniboxes connect to a WiFi mesh network created by the main Q box. If the boxes are too far apart then you will have problems.

[Laing1]

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@chris+cox63 wrote:

Can a sky q mini box be too far to connect to main box. Non sky WiFi is good in both rooms .

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@chris+cox63 as @Padam_Padam alludes to your mini boxes do not connect to your non Sky wifi but instead connect to the mesh from the main Q box so yes they may be to far so you may need Q boosters to boost the signal to your mini boxes

[oldfella]

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@chris+cox63 wrote:

Can a sky q mini box be too far to connect to main box. Non sky WiFi is good in both rooms .

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Hi @chris+cox63 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.