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This discussion topic has been answered Discussion topic: Cost of engineer’s visit to upgrade my package to Sky Q.

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Message posted on ‎10 Feb 2024 04:27 PM

Cost of engineer’s visit to upgrade my package to Sky Q.

I'm trying to upgrade to Sky Q. In the small print, they say there is a charge for an engineer's visit to carry out the upgrade. It doesn't say how much this costs. Does anyone know?

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This message was authored by: nigea99 Answer

Message posted on ‎10 Feb 2024 04:39 PM - last edited: ‎10 Feb 2024 04:40 PM

Re: Cost of engineer’s visit to upgrade my package to Sky Q.

Posted by a Superuser, not a Sky employee. Find out more
@Stuart+Gulleford wrote:

I'm trying to upgrade to Sky Q. In the small print, they say there is a charge for an engineer's visit to carry out the upgrade. It doesn't say how much this costs. Does anyone know?

hi @Stuart+Gulleford 

 

It can be free but it can depend on which box you want and / or subscriptions you may be offered.

I think thus it can be between £0 & £99 (or maybe  more) - see my notes I mention below

 

There is a surcharge for Weekends - I am not sure but I think £15

 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

 

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Message posted on ‎10 Feb 2024 04:29 PM

Re: Cost of engineer’s visit to upgrade my package to Sky Q.

Posted by a Superuser, not a Sky employee. Find out more

@Stuart+Gulleford 

There is no charge as far as I'm aware. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: nigea99 Answer

Message posted on ‎10 Feb 2024 04:39 PM - last edited: ‎10 Feb 2024 04:40 PM

Re: Cost of engineer’s visit to upgrade my package to Sky Q.

Posted by a Superuser, not a Sky employee. Find out more
@Stuart+Gulleford wrote:

I'm trying to upgrade to Sky Q. In the small print, they say there is a charge for an engineer's visit to carry out the upgrade. It doesn't say how much this costs. Does anyone know?

hi @Stuart+Gulleford 

 

It can be free but it can depend on which box you want and / or subscriptions you may be offered.

I think thus it can be between £0 & £99 (or maybe  more) - see my notes I mention below

 

There is a surcharge for Weekends - I am not sure but I think £15

 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

 

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