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Discussion topic: Connectivity problem

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This message was authored by Paul59A This message was authored by: Paul59A

Connectivity problem

Tv screen showing all programmes 

cannot get any program due to connectivity problem

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Connectivity problem

Posted by a Superuser, not a Sky employee. Find out more

@Paul59A wrote:

Tv screen showing all programmes 

cannot get any program due to connectivity problem


Hi @Paul59A 

Assume this is your main Q box?

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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