Connection

[Donnalouise52]

My sky mini box keeps losing connection.the engineer came out yesterday and replaced it. My broadband connection is good. Can anyone help

[oldfella]

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@Donnalouise52 wrote:
My sky mini box keeps losing connection.the engineer came out yesterday and replaced it. My broadband connection is good. Can anyone help

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Hi @Donnalouise52 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Donnalouise52]

Hi thankyou for your reply. I've rebooted both boxes. My mini is new as they replaced it yesterday 

[oldfella]

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@Donnalouise52 wrote:

Hi thankyou for your reply. I've rebooted both boxes. My mini is new as they replaced it yesterday 

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Hi @Donnalouise52 

Yes you have already said the mini was replaced.

However with any mini issue it's always best to reboot the main Q box first and then the mini.

If that didn't help did you carry out the Network reset on the mini?

[Donnalouise52]

Yep done all that

[oldfella]

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@Donnalouise52 wrote:

Yep done all that

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And the mini is still losing connection?

Did it work when the Engineer installed it?

[Donnalouise52]

It work for about 12 hours 

[oldfella]

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@Donnalouise52 wrote:

It work for about 12 hours 

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Well @Donnalouise52 

As I said if it still will not connect then it looks like you need a Q WiFi booster positioned midway between the Q box and your mini.

Who is your Broadband supplier?

[Donnalouise52]

Talktalk

[oldfella]

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@Donnalouise52 wrote:

Talktalk

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Ok so the mini will not connect directly to that so you need a Q booster to aid connection between the main Q box and the mini.