Connection to internet issues

[Sifoxie1]

Several days now our sky Q box has continuous issues connecting to our broadband wifi router.

The router is with BT and perfectly fine as I WFH and had several calls this morning, plus all other devices (lights, doorbell, switch, laptops, mobiles etc et ) all work fine.  Download speed is 947mb upload is 112mb.

Ive rebooted both Q box and Router, even put router password in sevrral times.  All i get is and 'x' in connection to internet, and 'checking' every so often which comes backa with 'x'

This is for sure a issue with the Skybox not my router. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.