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Discussion topic: Connection problems

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This message was authored by: PWRW

Connection problems

Getting msg everyday "there has been a problem finding your Sky Q box on the network" Main TV working but mini box loosing connection. Reset as instructed which sometimes works. What's the problem 

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This message was authored by: Laing1

Re: Connection problems

Posted by a Superuser, not a Sky employee. Find out more

@PWRW wrote:

Getting msg everyday "there has been a problem finding your Sky Q box on the network" Main TV working but mini box loosing connection. Reset as instructed which sometimes works. What's the problem 


@PWRW when you say reset as insructed are you only rebooting the mini box or are you rebooting the main box first then the mini box ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: SiobhanW-

Re: Connection problems

Same issue here. Having to reactivate connection to sky Q box but doesn't always work. If it doesn't, I have to restart the main box too. 
Every time I turn on the mini box, I'm getting the same error message - "there has been a problem finding your Sky Q box on the network", but the main box has no connectivity issues reported and no internet issues either. 

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