Discussion topic: Connection problems
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Message posted on 25 Jul 2026 07:26 PM
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Connection problems
Getting msg everyday "there has been a problem finding your Sky Q box on the network" Main TV working but mini box loosing connection. Reset as instructed which sometimes works. What's the problem
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All Replies
Message posted on 25 Jul 2026 09:41 PM
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Re: Connection problems
@PWRW wrote:
Getting msg everyday "there has been a problem finding your Sky Q box on the network" Main TV working but mini box loosing connection. Reset as instructed which sometimes works. What's the problem
@PWRW when you say reset as insructed are you only rebooting the mini box or are you rebooting the main box first then the mini box ?
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 04 Aug 2026 07:56 PM
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Re: Connection problems
Same issue here. Having to reactivate connection to sky Q box but doesn't always work. If it doesn't, I have to restart the main box too.
Every time I turn on the mini box, I'm getting the same error message - "there has been a problem finding your Sky Q box on the network", but the main box has no connectivity issues reported and no internet issues either.
Message posted on 02 Oct 2026 12:32 AM
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Re: Connection problems
The connection keeps falling off & the sky Q mini box not connecting. Unable to watch any sky TV or get into the main screen shows error code MR104
Message posted on 02 Oct 2026 02:47 AM - last edited: 02 Oct 2026 02:49 AM
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Re: Connection problems
See this link here
https://helpforum.sky.com/t5/Sky-TV/Error-Codes-on-Sky-O-and-Glass/ba-p/4017045
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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