Connection problems with EE

[MalcolmX64]

EE has just sent me their new router but the SkyQ connection keeps dropping meaning i have to log in again and again. Help!

[SuperMatt]

Hello, @MalcolmX64. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[stereohaven · Accepted solution]

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@MalcolmX64 wrote:

EE has just sent me their new router but the SkyQ connection keeps dropping meaning i have to log in again and again. Help!

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The Sky Q WiFi is 10 years old now and struggles with newer hubs/routers and things like WPA3 security.

Your EE hub should have a feature called " Compatibility Mode" which I would recommend tuning on then connecting the Q box to. It's a "dumbed down" 2.4Ghz network that is ideal for connecting older devices.

Smart doorbells, plugs and cameras also seem to be more stable using it.

More here: https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi