0

Discussion topic: Connection problem

Reply
Avatar for Mole1
Level 0 icon
What's this?
This message was authored by: Mole1

Message posted on ‎16 Oct 2023 03:47 PM

Connection problem

My TV is not working. It says it doesn't have wifi connection but our wifi is in a good condition

Report post
Post 1 of 4
414 Views
0 Likes
Reply
Reply

All Replies

Avatar for Addie15
Retired Staff Member icon
What's this?
This message was authored by: Addie15

Message posted on ‎17 Oct 2023 08:55 AM

Re: Connection problem

Hi there, Mole1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Report post
Post 2 of 4
393 Views
0 Likes
Reply
Avatar for Mr+Flibbles+86
Retired Staff Member icon
What's this?
This message was authored by: Mr+Flibbles+86

Message posted on ‎19 Oct 2023 09:12 AM

Re: Connection problem

We are still looking to help you Mole1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Report post
Post 3 of 4
374 Views
0 Likes
Reply
Avatar for Quoman7
Level 16 icon
What's this?
Superuser
This message was authored by: Quoman7

Message posted on ‎19 Oct 2023 09:52 AM

Re: Connection problem

Posted by a Superuser, not a Sky employee. Find out more
@Mole1 wrote:

My TV is not working. It says it doesn't have wifi connection but our wifi is in a good condition

Hi @Mole1 Try rebooting your TV by removing the power cable for 30 sec then reconnect to reboot?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
Report post
Post 4 of 4
370 Views
0 Likes
Reply
Reply