0

Discussion topic: Connection lost & code 3005 mainly Paramount+ but sometimes Netflix, for the last 2 weeks

Reply
Avatar for Diana35bha
Level 0 icon
What's this?
This message was authored by: Diana35bha

Message posted on ‎20 Oct 2025 08:55 PM

Connection lost & code 3005 mainly Paramount+ but sometimes Netflix, for the last 2 weeks

While watching Paramount+ the service frequently stops, showing a spinning circle, and often stops with a message of lost connection & code 3005

Report post
Post 1 of 2
71 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎20 Oct 2025 11:16 PM

Re: Connection lost & code 3005 mainly Paramount+ but sometimes Netflix, for the last 2 weeks

Posted by a Superuser, not a Sky employee. Find out more

The 3005 error code is a generic catch all networking type error on Paramount+.

 

It sometimes can be cured by a number of things.

Repowering your Sky TV device and broadband router.

Might be worth leaving your broadband router off power for just over half hour, this refreshes its connection paths and resets your WAN ip address for most broadband ISPs.

Try signing out of Paramount+ on your Sky box and sign in again.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
49 Views
0 Likes
Reply
Reply