Connection issues

[Catherine107]

Since getting a mini box have had really issues getting either of them to connect to the WiFi - followed all instructions multiple times and frustarated / today noticed that there is no ip addesss in the advanced settings.. should there be and how do I find out what it is? Thanks 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147