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Discussion topic: Connection issues

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This message was authored by: Addy1

Connection issues

I'm wanting to change to sky, got both new WiFi box and hub box. 
The hub box has the following wires connected: 

Internet cable

tv cable 

HDMI cable to the tv 

and the wire to plug into the mains 

 

the WiFi box has the following: 

internet cable 

power cable 

and looks to be broadband cable

 

but all this won't connect to the internet and I don't know what I'm doing wrong. I've tried troubleshoot with the picture that come up when you try to connect with your phone and that's done nothing. 

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This message was authored by: Laing1

Re: Connection issues

Posted by a Superuser, not a Sky employee. Find out more

@Addy1 wrote:

I'm wanting to change to sky, got both new WiFi box and hub box. 
The hub box has the following wires connected: 

Internet cable

tv cable 

HDMI cable to the tv 

and the wire to plug into the mains 

 

the WiFi box has the following: 

internet cable 

power cable 

and looks to be broadband cable

 

but all this won't connect to the internet and I don't know what I'm doing wrong. I've tried troubleshoot with the picture that come up when you try to connect with your phone and that's done nothing. 


@Addy1 any chance you can upload pictures of what you have received 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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