Connection fails

[Teen11]

My main box and sky booster downstairs my mini q box in bedroom, all tick and connections are good however I can be watching tv in bedroom turn tv to another programme and then I get blue screen, no recordings etc just a please wait going round and round, have to then go downstairs turn off my the mains , wait a couple of minutes turn back on, follow procedure on screen go back upstairs and picture back again- all good!!!   This is happening nearly every other day it's frustrating and driving me mad!!!! Any ideas anyone PLEASE???? Thank you,🙏 

[LJB-C]

Good evening @Teen11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141