0

Discussion topic: Connection dropping out

Reply
This message was authored by: RayT1

Connection dropping out

The connection between my shy q box and the 2 mini boxes is so unreliable .I am constantly having to reboot both mini boxes sometimes 3 or 4 times per week. Now the sky q main box keeps overheating and dropping connection to the router, 3 times in the past week.  My internet connection is perfect with no issues. What can I do?

Reply

All Replies

This message was authored by: Lisa-P1987

Re: Connection dropping out

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

Thanks

Lisa - Sky Tech Team Expert
Reply