Discussion topic: Connection dropping out
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Message posted on 13 Jun 2025 11:04 AM
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Connection dropping out
The connection between my shy q box and the 2 mini boxes is so unreliable .I am constantly having to reboot both mini boxes sometimes 3 or 4 times per week. Now the sky q main box keeps overheating and dropping connection to the router, 3 times in the past week. My internet connection is perfect with no issues. What can I do?
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All Replies
Message posted on 14 Jun 2025 09:47 AM
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Re: Connection dropping out
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Lisa - Sky Tech Team Expert
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