Connecting skyQ box to tv

[nigea99]

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@MJM8 wrote:

Hi thanks Ive paired the remote but I still have no signal on both hdmi ports and the sky q box is on. 

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@MJM8 

Do you mean just reset - to pair it you would need to be able to see the SKY Q menus unless I am missing something

[MJM8]

Hi yes I meant reset, I'm just trying everything. However my sky remote has just given up, I 've tried new batteries but it's kaput so I'll have to wait now until they send me anothee one. Thanks for your help and giving your time. 

[nigea99]

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@MJM8 wrote:

Hi yes I meant reset, I'm just trying everything. However my sky remote has just given up, I 've tried new batteries but it's kaput so I'll have to wait now until they send me anothee one. Thanks for your help and giving your time. 

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OK 

Can I suggest trying the following:

Firtsly unplug the HDMI lead from both your TV & SKY Q box and then plug back in making sure the connections are OK

Then power off at the mains both the TV & SKY Q box and then switch back on 

if you still don;t get any signal on the HDMI port the SKY box is connected to please try pressing the HOme 1 0 8 0 Home again making sure that remote is pointing at the SKY Q box & try  selecting the HDMI on your TVs own remote again 

I know this may seem overkill but it might just be worth trying 

[MJM8]

Hi, I did try turning both off but not exactly as you advised so I will try that when I am sent a new sky q box remote. Thank you.