Discussion topic: Connect sky Q multiroom to new wifi
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‎09 May 2024 11:30 AM
Hi folks, hoping for some help with our Q setup following broadband provider change.
We had SkyQ multiroom installed about a year ago. The engineer placed two Sky Routers to bounce the signal between Q boxes. One of these boxes was connected via ethernet to our broadband router; the other doesn't have an ethernet port.
We have now changed to fibre internet and the new fibre router is in a different place so cannot connect directly to the sky router. I have tried reversing the two sky routers so the one with the ethernet socket plugs in to the new fibre router, but they do not connect to the internet.
A similar (but not identical) question was asked here: Changing Wifi Network - Mini Box not connecting - Page 2 | Sky Community but the answers are not visible.
Thanks in advance
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‎09 May 2024 11:33 AM - last edited: ‎09 May 2024 11:42 AM
Posted by a Superuser, not a Sky employee. Find out more
@Repton86 wrote:
Hi folks, hoping for some help with our Q setup following broadband provider change.
We had SkyQ multiroom installed about a year ago. The engineer placed two Sky Routers to bounce the signal between Q boxes. One of these boxes was connected via ethernet to our broadband router; the other doesn't have an ethernet port.
We have now changed to fibre internet and the new fibre router is in a different place so cannot connect directly to the sky router. I have tried reversing the two sky routers so the one with the ethernet socket plugs in to the new fibre router, but they do not connect to the internet.
A similar (but not identical) question was asked here: Changing Wifi Network - Mini Box not connecting - Page 2 | Sky Community but the answers are not visible.
Thanks in advance
Hi @Repton86
Try the following procedure.
First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band which I'm sure you are aware.
When the main Q box is back up and running reboot the mini.
To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led)
note: some features may take up to 5 minutes to return.
As soon as the mini is back up and running try another Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.