Discussion topic: Condescending customer service

This message was authored by: Alan000 · ‎13 Apr 2024

Just rang to have sky cinema removed from my account. The call centre agent said "there was an unknown technical issue on the line and it would be about 3 minutes before he could deal with me" when I questioned this I was told " to spend that time to chill out and have a cup of tea with my family '
I don't think that is a proper response as my family have been in hospital

This message was authored by: Daniel0210 · ‎13 Apr 2024

@Alan000

In fairness to the agent he's not going to know of any family heath issues. Presumably if he'd just said "chill out and have a cup of tea" you wouldn't have an issue. You could make a complaint but do you honestly see anything coming of it.

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This message was authored by: ThePope27 · ‎13 Apr 2024

To be fair I'm with the Customer Service agent on this, it might take 3 mins to open something up, his computer might have frozen, you don't know the details, the same as he didn't know that your family was unfortunately in hospital. He was just being friendly.

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Discussion topic: Condescending customer service

Condescending customer service

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