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Discussion topic: Complaint

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Avatar for CLD12
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This message was authored by: CLD12

Message posted on ‎07 May 2026 04:40 PM

Complaint

Does anyone have a clue how to actually get somone to respond to a complaint. I have raised 3. all have been acknowledged none have been resolved and I just can't seem to get through to anyone who can help.

 

Thanks

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 May 2026 04:47 PM

Re: Complaint

Posted by a Superuser, not a Sky employee. Find out more

@CLD12 

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint 

 

Sky will then have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

 

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/


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