Complaint regarding poor DPD delivery service

[Gex]

Hi

Can someone please help me raise a complaint to DPD regarding terrible delivery service? I've been waiting on a replacement Sky Q box for 5 days now and had 3 "attempted" deliveries (don't deliver on weekends) whereby the driver has:

1st time - not attempted delivery at all

2nd time - taken picture of apartment building front door from his van (2 minute walk)

3rd time - used front door system to call but cut it off after 2 seconds giving me zero chance to answer. Ran down and he'd already left.

Absolutely minimal attempt to actively contact me or deliver the parcel, even when I'm having to get up 2hours earlier than usual to meet their delivery window (which I cannot change).

I cannot contact DPD directly, it seems it needs to be done via Sky. I have rearranged for tomorrow but really want this complaint lodged with DPD and the driver in question spoken to regarding it.

Thanks,

[Mark39]

It's Sky you need to complain to,  as it's their choice to use DPD to deliver their equipment to customers. This explains your options for raising a complaint with Sky: https://www.sky.com/help/articles/how-to-make-a-complaint

It's a matter for Sky whether or not they pass your specific complaint to DPD or, more likely, whether they aggregate customer complaints and raise a general concern with them.

[cuke]

I can't see why DPD cannot be contacted directly, as have done this once in the past. There is a consignment number and if the dpd app is used then the progress of the delivery and a contact phone number would be present.

https://www.dpd.co.uk/lp/yourdpd/index.html

[Peterhard59]

DPD turned up with replacement sky q box unexpected would not leave new box without old. Promised to return the next morning  but no they decided to return box to skyso i am now having to go without any TV etc.   Whose **bleep** up SKY or DPD they all just blame each other and me the customer just left dangling while they all twiddle there thumbs and think oh hes only the customer who cares.

[Daniel0210]

@Peterhard59 

Not DPD or Skys fault. The doorstep box swap is just that. The courier delivers the replacement box and takes the faulty one which you should have really had ready to pop in the box the new one comes in. You will have to contact Sky to rearrange. Remember to remove the viewing card from the faulty box. 

[Peterhard59]

Hi good reply thank you.

Sky advised 2-3 days not the next day, so i haden't disconnected old box . DPD .courier should not have told me he would be back next morning. 

Box has now been returned to sky with no date when i will receive it.

[Daniel0210]

---

@Peterhard59 wrote:

Box has now been returned to sky with no date when i will receive it.

---

@Peterhard59 

As stated earlier you need to contact Sky to rearrange another doorstep swap. They may insist on waiting to confirm the original one sent out has been successfully returned before another is dispatched. 

If it's the same as DPD delivery of a Sky mobile you should get an email from DPD which will have details of your 1 hour delivery time slot. 

[Peterhard59]

Thanks.