Charged after return

[Daviduk73]

Sky are trying to charge me £117 for not returning equipment when I have a letter to say before July and I posted and they got it in June 

[Daniel0210]

@Daviduk73 
Have you kept your proof of posting from the Post Office, the tracking information from Royal Mail or maybe the email from Sky confirming the package is with the courier?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[stereohaven]

---

@Daviduk73 wrote:

Sky are trying to charge me £117 for not returning equipment when I have a letter to say before July and I posted and they got it in June 

---

Do you have a proof of posting or receipt of some description?

If so, log in here and click on "Track your return online" to see what it says: https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment 

You can also use the "No, I still need help" link at the bottom of the page to query the charges, but you will need that proof it was posted.