Channel 5

[traceyswife]

Channel 5 and other channel 5 associated channels just stopped working yesterday on sky q. Why is that because nothing has changed i.e. equipment, dish alignment?

[Laing1]

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@traceyswife wrote:

Channel 5 and other channel 5 associated channels just stopped working yesterday on sky q. Why is that because nothing has changed i.e. equipment, dish alignment?

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@traceyswife Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Invisiblename]

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@traceyswife wrote:

Channel 5 and other channel 5 associated channels just stopped working yesterday on sky q. Why is that because nothing has changed i.e. equipment, dish alignment?

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Working fine for me.  Did a reboot sort it for you?

[traceyswife]

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@traceyswife wrote:

Channel 5 and other channel 5 associated channels just stopped working yesterday on sky q. Why is that because nothing has changed i.e. equipment, dish alignment?

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• Have rebooted several times without success. On further investigation there are many channels that display tge following message 'this channel is currently affected by a problem with your satellite signal'. The 'help' suggestions on themessage page haven't helped either. Have turned box off at mains and still same message comes up. Have there been any updates that could have caused this to happen? Waiting for sky support to give advice too.

[Invisiblename]

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@traceyswife wrote:

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@traceyswife wrote:

Channel 5 and other channel 5 associated channels just stopped working yesterday on sky q. Why is that because nothing has changed i.e. equipment, dish alignment?

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• Have rebooted several times without success. On further investigation there are many channels that display tge following message 'this channel is currently affected by a problem with your satellite signal'. The 'help' suggestions on themessage page haven't helped either. Have turned box off at mains and still same message comes up. Have there been any updates that could have caused this to happen? Waiting for sky support to give advice too.

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This sounds more like your dish has been knocked out of alignment, possibly by the recent storms.  If this is your dish, you'll need to contact Sky & request an engineer (or you could contact a local independent which might be quicker but cost). If this is a shared dish, you'll need to contact your building management. 

[Natalie08]

I have also lost my 5 channel s since yesterday?

I have a sky q tv. These do not have a dish so it has nothing to do with dish alignment

[Daniel0210]

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@Natalie08 wrote:
I have a sky q tv. These do not have a dish so it has nothing to do with dish alignment

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@Natalie08 

Sky Q boxes are reliant on a satellite dish to work, either your own dish on a communal dish. 

[Natalie08]

Sorry meant sky glass however it has resolved itself this morning.