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Discussion topic: Channel 4 HD

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This message was authored by Cath96 This message was authored by: Cath96

Channel 4 HD

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.

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This message was authored by Laing1 This message was authored by: Laing1

Re: Channel 4 HD

Posted by a Superuser, not a Sky employee. Find out more

@Cath96 wrote:

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.


@Cath96 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Cath96
Topic Author
This message was authored by Cath96 This message was authored by: Cath96

Re: Channel 4 HD

No I haven't as yet.  I did what was suggested with the ?, but to no avail.  I'll try this (have done many times in the past), but we have moved house and only been installed 4 weeks and felt it was a bit soon to be having problems being as all the other HD channels are fine I am at a loss.

This message was authored by xenon81 This message was authored by: xenon81

Re: Channel 4 HD

Do you know which ITV region you are in? (London, Granada, etc). This will help work out which version of Channel 4 you are receiving as there are a few different regions. Chances are you are missing some other channels that are broadcast on the same frequency, but just haven't noticed yet. 

Cath96
Topic Author
This message was authored by Cath96 This message was authored by: Cath96

Re: Channel 4 HD

We are in Bristol, so South West. All the other HD channels are fine.

This message was authored by xenon81 This message was authored by: xenon81

Re: Channel 4 HD

Channel 4 South HD is broadcast on the same frequency as:

 

Alibi HD (109)

Gold HD (110)

Nickelodeon HD (604)

 

Are those channels working?

 

Cath96
Topic Author
This message was authored by Cath96 This message was authored by: Cath96

Re: Channel 4 HD

Hi, all those channels are not working either 😬

Cath96
Topic Author
This message was authored by Cath96 This message was authored by: Cath96

Re: Channel 4 HD

Hi, is there anything i can do? I've switched off and rebooted, but no luck.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Channel 4 HD

Posted by a Superuser, not a Sky employee. Find out more

@Cath96 

It sounds like your satellite dish is slightly out of alignment probably due to recent windy weather. See this link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

You may end up having to arrange an engineer visit. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by xenon81 This message was authored by: xenon81

Re: Channel 4 HD

Yes I think an engineer visit will be required now as we know the whole frequency is affected.

Cath96
Topic Author
This message was authored by Cath96 This message was authored by: Cath96

Re: Channel 4 HD

I've done all suggested. I don't believe the dish has moved. Booked an engineer visit, so fingers crossed. Thank you.

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