Channel 4 HD

[Cath96]

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.

[Laing1]

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@Cath96 wrote:

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.

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@Cath96 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Cath96]

No I haven't as yet.  I did what was suggested with the ?, but to no avail.  I'll try this (have done many times in the past), but we have moved house and only been installed 4 weeks and felt it was a bit soon to be having problems being as all the other HD channels are fine I am at a loss.

[xenon81]

Do you know which ITV region you are in? (London, Granada, etc). This will help work out which version of Channel 4 you are receiving as there are a few different regions. Chances are you are missing some other channels that are broadcast on the same frequency, but just haven't noticed yet. 

[Cath96]

We are in Bristol, so South West. All the other HD channels are fine.

[xenon81]

Channel 4 South HD is broadcast on the same frequency as:

Alibi HD (109)

Gold HD (110)

Nickelodeon HD (604)

Are those channels working?

[Cath96]

Hi, all those channels are not working either 😬

[Cath96]

Hi, is there anything i can do? I've switched off and rebooted, but no luck.

[Daniel0210]

@Cath96 

It sounds like your satellite dish is slightly out of alignment probably due to recent windy weather. See this link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

You may end up having to arrange an engineer visit. 

[xenon81]

Yes I think an engineer visit will be required now as we know the whole frequency is affected.

[Cath96]

I've done all suggested. I don't believe the dish has moved. Booked an engineer visit, so fingers crossed. Thank you.