No sky tv on Samsung TV

[NoraMary]

Last night the netflix app wasn't working on our Samsung Tv. Through samsung support they remotely reset the dns of the tv. Now we can only access apps on the tv and have no access to live tv. The sky q box is connected to the tv and the button is green. I'd appreciate any advice. Many thanks

[nigea99]

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@NoraMary wrote:

Last night the netflix app wasn't working on our Samsung Tv. Through samsung support they remotely reset the dns of the tv. Now we can only access apps on the tv and have no access to live tv. The sky q box is connected to the tv and the button is green. I'd appreciate any advice. Many thanks

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hi @NoraMary 

Assuming you are not get an image when you select the HDMI that SKY is on try pressing the following keys in Sequence

Home 1 0 8 0 Home

Which resets the box to the default Screen resolution

If that does work & your TV is a 4K TV you may need to tweak some settings in the TV before being able to switch the SKY Box to 4K (2160) 

[NoraMary]

Thanks so much for your detailed reply. I'll work on this.