Change Netflix account

[Will+Sussex]

I was using a relatives Netflix who no longer has the package so I have now  signed up to HD and have Netflix included. How do I change this on my sky Q and set up an new account as does not seem an option to log out.

I also am not sure how to activate my new included Netflix as have had no confirmation email etc.

[Lisa-P1987]

Hi there @Will+Sussex  You need to go to help section on the Netflix app and there is a sign out option there. 
Once you have signed out you can reboot your Sky Box and go through the activation process. 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 

[tregch]

I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time? 

[Chodley]

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@tregch wrote:

I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time? 

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No it should sign out immediately. Do you get any errors or anytghing odd happen when you choose Sign Out in the help menu?

[tregch]

No, it logs out but then if I go back into it, I'm logged in again. I had also lost access to Netflix but now it's back again, most bizarre. I'll get my daughter to check that she has access later! It's been ridiculous to sort out, I spoke to 2 different people at Sky today & neither could help! 

[Woonona+Phil]

I have the same issue. When i log out of Netflix on sky box i can't amend the username to login to a different Netflix account. Is there a solution?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Woonona+Phil]

I've sorted it. Netflix customer service have to unlink the wrong Netflix account with sky.

[Sophie58]

Do you need to call or is there a online chat option? Also what details do they need? 

thanks 

[Chodley]

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@Sophie58 wrote:

Do you need to call or is there a online chat option? Also what details do they need? 

thanks 

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Call them. It will be a lot faster and easier.