Catch up not working

[Sande]

Hi I'm trying to watch a programme on catch up and it's telling me a need to upgrade to HD I've had this problem before I used to just change format to standard and it sorted the problem but it's not letting me do it this way no more?? 

[oldfella · Accepted solution]

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@Sande wrote:

Hi I'm trying to watch a programme on catch up and it's telling me a need to upgrade to HD I've had this problem before I used to just change format to standard and it sorted the problem but it's not letting me do it this way no more?? 

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Hi @Sande 

Its best to change your Download preference to SD in Home - Settings - Setup - Preferences.

This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Sande]

Ahh brilliant thank you 👍