Catch up no working

[Reo33]

Sky Q installed today with full HD pack but it's saying we need to upgrade to use catch up TV despite being advertised when we bought the contract to begin with! 

[nigea99]

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@Reo33 wrote:

Sky Q installed today with full HD pack but it's saying we need to upgrade to use catch up TV despite being advertised when we bought the contract to begin with! 

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hi @Reo33 

Unfortunatley, I think you are suffering from  a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Greenfingers001]

Thanks for escalating this. We’ve sent @Reo33 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks