07 Sep 2023 04:51 PM
Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription".
I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you
07 Sep 2023 05:06 PM - last edited: 07 Sep 2023 05:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sarahlou87 wrote:
Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription".
I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you
@Sarahlou87 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
If that doesn't work or you have HD let us know and we can escalate this to Sky
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