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Discussion topic: Catch up and on demand

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This message was authored by Sarahlou87 This message was authored by: Sarahlou87

Catch up and on demand

Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription". 

 

I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Catch up and on demand

Posted by a Superuser, not a Sky employee. Find out more

@Sarahlou87 wrote:

Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription". 

 

I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you 


@Sarahlou87 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

If that doesn't work or you have HD let us know and we can escalate this to Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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