Catch up and on demand not working

[Jakevictor420]

Saying upgrade , I've checked the settings and nothing has changed I pay for skys full package and have always had use of these before

[Daniel0210]

@Jakevictor420 

Any recent changes to your subscription? Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[Jakevictor420]

I do have hd, have redone the setting thing as advised also

[Daniel0210]

@Jakevictor420 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jakevictor420]

Appreciate the quick help thanks

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.