11 Jul 2023 07:46 AM
I've recently re-activated my Sky subscription after cancelling it. The Catch Up TV does not work and I get the following message
To Use This Service You Need To Upgrade Your Subscription
I've tried re-booting the Q Box turned off at the mains etc. but no joy.
11 Jul 2023 08:05 AM
Posted by a Superuser, not a Sky employee. Find out more@OVALTECH
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences
If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles
11 Jul 2023 08:14 AM
Hi thanks for the advice. I have the full HD package. I've tried changing the setting to SD for all channels but it hasn't worked.
11 Jul 2023 09:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTo see if they can resolve this I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.
Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
11 Jul 2023 09:55 AM
Hi Many thanks for your help.
I managed to get through to the technical team who re-sent a signal to the box and it has cured the problem
11 Jul 2023 09:57 AM
Posted by a Superuser, not a Sky employee. Find out moreOkay, ignore any chat invites that come your way but hopefully they'll see your update.
No problem. Browse or search to find help, or start a new discussion on Community.
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