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Discussion topic: Catch Up Tv not accessible

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This message was authored by OVALTECH This message was authored by: OVALTECH

Catch Up Tv not accessible

I've recently re-activated my Sky subscription after cancelling it. The Catch Up TV does not work and I get the following message

 

To Use This Service You Need To Upgrade Your Subscription 

 

I've tried re-booting the Q Box turned off at the mains etc. but no joy.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Catch Up Tv not accessible

Posted by a Superuser, not a Sky employee. Find out more

@OVALTECH 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
OVALTECH
Topic Author
This message was authored by OVALTECH This message was authored by: OVALTECH

Re: Catch Up Tv not accessible

Hi thanks for the advice. I have the full HD package. I've tried changing the setting to SD for all channels but it hasn't worked.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Catch Up Tv not accessible

Posted by a Superuser, not a Sky employee. Find out more

@OVALTECH 

To see if they can resolve this I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
OVALTECH
Topic Author
This message was authored by OVALTECH This message was authored by: OVALTECH

Re: Catch Up Tv not accessible

Hi Many thanks for your help.

 

I managed to get through to the technical team who re-sent a signal to the box and it has cured the problem 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Catch Up Tv not accessible

Posted by a Superuser, not a Sky employee. Find out more

@OVALTECH 

Okay, ignore any chat invites that come your way but hopefully they'll see your update. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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