Sky q mini won't connect but the connected wire looks damaged

[Lesley1001]

Sky q mini box won't connect, the message on screen is 'you're not conncted to a Sky Q box right now'. In setting is it both showing no connection to Sky Q box and no connection to network. 

we have reset both main and mini box. We have reset router boosting the signal. Still not working. 

I followed the cable outside that connects the two and it looks damaged - poss chewed by a mouse. 

If this is the problem I will defo need an engineer support, but i can't get through to the helpline, it refers me here each time. Please advise. 

[Tom-W19]

Hi @Lesley1001 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Lesley1001 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.