@Lou-04
First check that your viewing card is correctly inserted. If it is in correctly there is not enough of it showing to grip and remove it. Push it fully in and it will pop out slightly so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth. Once it's dry reinsert it chip side up and chip end in first. Push it gently fully in and you should hear a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If the message still appears try refreshing your Viewing card. So go to…
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback. (No phone call is made, it's just Sky terminology but the card should he refreshed).
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
