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Discussion topic: Cant watch sky atlantic on catchup, eventhough I pay for sky signature.

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This message was authored by Darsun75 This message was authored by: Darsun75

Cant watch sky atlantic on catchup, eventhough I pay for sky signature.

I am unable to watch Sky Atlantic on catchup but I can watch it on by changing the channel.

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Cant watch sky atlantic on catchup, eventhough I pay for sky signature.

Posted by a Superuser, not a Sky employee. Find out more

@Darsun75 wrote:

I am unable to watch Sky Atlantic on catchup but I can watch it on by changing the channel.

 


Hi @Darsun75 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

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