Cant cancel Disney+

[Tiff84]

Help!

Trying to cancel my Disney+ subscription with Sky. Disney+ website routes me to Sky and there is nowhere in my Sky login where I can cancel the subscription! Been trying to cancel for months and just need to get it sorted.

Thanks

Tiffany 

[nigea99]

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@Tiff84 wrote:

Help!

Trying to cancel my Disney+ subscription with Sky. Disney+ website routes me to Sky and there is nowhere in my Sky login where I can cancel the subscription! Been trying to cancel for months and just need to get it sorted.

Thanks

Tiffany 

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hi @Tiff84 

When you pay for Disney + through SKY I am afraid you need to call SKY to cancel.- you can't cancel online like you can if you subscribe direct.

If you need a number then:

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help

https://www.sky.com/help/home

[Pippa19]

Why do SKY make it so difficult to to cancel Disney+? 

It is easy to sign uo but alomost impossible to cancel. 

I am abroad in a timezone 7 hours behind UK. I should be able to cancel easily on the Sky website. 

Come on Sky - you can do better than this!

[Invisiblename]

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@Pippa19 wrote:

Why do SKY make it so difficult to to cancel Disney+? 

It is easy to sign uo but alomost impossible to cancel. 

I am abroad in a timezone 7 hours behind UK. I should be able to cancel easily on the Sky website. 

Come on Sky - you can do better than this!

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Whilst your comment is warranted, you won't see any change to Sky's approach to cancellations - you're going to need to call them, even if you have to wait until you return if that would be 'easier'

[chirisp]

I called sky customer services to cancel Disney+ and was told that I dont have a subscription yeytI am paying 4.99 to sky market place via a direct debit

[chirisp]

I am having the same  issue despite speaking to Sky customer services

[Invisiblename]

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@chirisp wrote:

I called sky customer services to cancel Disney+ and was told that I dont have a subscription yeytI am paying 4.99 to sky market place via a direct debit

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Not sure I understand, if your paying for Disney+ within your Sky contract, why are you paying for it separately? Normally all elements of your Sky contract are rolled into one bill

[caesarome]

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@chirisp wrote:

I called sky customer services to cancel Disney+ and was told that I dont have a subscription

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@chirisp 

Have you tried this as this is how you can cancel Sky marketplace app subs:

https://www.sky.com/help/articles/sky-marketplace-cancel-apps

[chirisp]

I dont know why, I have c hecked my sky account and Disney + is not listed yet as I mentioned in my initial comment it is being paid to Sky mkt place at 4.99 pm by DD

[Invisiblename]

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@chirisp wrote:

I dont know why, I have c hecked my sky account and Disney + is not listed yet as I mentioned in my initial comment it is being paid to Sky mkt place at 4.99 pm by DD

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If that's the case, you may get away with just cancelling your DD 

[chirisp]

I wish I could answer you,I have no idea why it isnt linked diredctly to my sky subscription perhaps a sky employee can tell me 

[chirisp]

I am at a loss, I have checked my bank a/c and there isnt a DD set up to pay sky Mkt disneyplus place this payment was taken on the 8/4/25 when I set up the Disneyplus I will wait until the 8th May and see what payment if any is taken