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Discussion topic: Cannot record or catchup on Sky Atlantic

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This message was authored by Catsky1 This message was authored by: Catsky1

Cannot record or catchup on Sky Atlantic

I have Sky Atlantic and can watch programmes live but unable to record or catch up on episodes of shows. Why is this? 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Cannot record or catchup on Sky Atlantic

Posted by a Superuser, not a Sky employee. Find out more

@Catsky1 wrote:

I have Sky Atlantic and can watch programmes live but unable to record or catch up on episodes of shows. Why is this? 


@Catsky1 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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