Cannot pause or rewind live TV

[ab54666]

Getting the above error message on all channels.

Have tried the turn off and on, as well as the soft rest. Before I wipe the hard drive, any other ideas?

I have SkyQ

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141