Cannot get sky q box to connect to remote

[Tariq007]

Having a problem with the mini box connecting to the remote.

The mini box is on and the green light appears but when in pressing sky on the remote its not working it will not change to sky nothing appears in the tv. The remote is only working when turning the tv on and off. 

[oldfella]

---

@Tariq007 wrote:

Having a problem with the mini box connecting to the remote.

The mini box is on and the green light appears but when in pressing sky on the remote its not working it will not change to sky nothing appears in the tv. The remote is only working when turning the tv on and off. 

---

Hi @Tariq007 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.