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Discussion topic: Cannot download

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This message was authored by: Hventz

Cannot download

I reinstated my sky yesterday after receiving an offer after leaving. It came back on straight away but I cannot download any programs to watch it days I need to upgrade. I have hd package but even changed the format to download sd but still saying b the same. 

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This message was authored by: Daniel0210

Re: Cannot download

Posted by a Superuser, not a Sky employee. Find out more

@Hventz 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Hventz

Re: Cannot download

Thank you I got cut off on the phone twice so given up on that route.

This message was authored by: Addie15

Re: Cannot download

Hi there! Thank you for escalating this. We have sent an invite to Hventz.

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