Cannot download Ted season 2

[Smackintosh]

When attempting to watch Ted season 2 episodes 2, 3, 4 the message to upgrade is shown and press red, but I have Sky 1 and ha e some other later episodes recorded. Any thoughts please, Stuart

[nigea99 · Accepted solution]

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@Smackintosh wrote:

When attempting to watch Ted season 2 episodes 2, 3, 4 the message to upgrade is shown and press red, but I have Sky 1 and ha e some other later episodes recorded. Any thoughts please, Stuart

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hi @Smackintosh 

I suspect you do not have the HD add on - if that is the case then :

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[Smackintosh]

Ok thanks, that has started the download now, I set the preference to SD but strangely I do have the HD pack. Stuart