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Discussion topic: Cannot access some channels

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Avatar for Rh29
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This message was authored by: Rh29

Message posted on ‎01 Sep 2025 02:32 PM

Cannot access some channels

For several weeks I have been unable to watch Sky Witness channel live and when vevtrird to record programmes the recording always fails. Today I went through a lot of channels and fond 12 others with the "this channel is currently affected by a problem with your satellite signal. The other Dly channels are fine so I don't understand what is happening as it cannot be due to weather conditions 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Sep 2025 04:49 PM

Re: Cannot access some channels

Posted by a Superuser, not a Sky employee. Find out more

@Rh29 

As you mention a satellite signal I take it this is Sky Q related as you had put this in the Sky Go forum so it has been moved for you.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎01 Sep 2025 04:53 PM

Re: Cannot access some channels

Posted by a Superuser, not a Sky employee. Find out more
@Rh29 wrote:

I don't understand what is happening as it cannot be due to weather conditions 

Dish alignment most likely.

 

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

I am just another Sky customer and my views are my own even if you don't like the answers
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