Cannot access recordings or catch up
@Pete64 wrote:
I cannot access any of my recordings or catch up on my Sky Q Box. When i select recordings it doesn't not show any of my recordings, it simply shows 'Please wait'. When i try to navigate catch up it kicks me out of the menu. Netflix and Disney apps work fine. I have rebooted numerous times with no success.
Hi @Pete64
If you cannot make any new Recordings you may have a hard drive issue.
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
