Cannot access Paramount+ or Discovery+ after upgrading to Sky Q

[Gary510]

Hello, I upgraded to Sky Q December 2022. I am supposed to get Paramount+ and Discovery + as part of the deal. I know other people have asked the same question but I have already been in touch with Sky. They told me how to sign in to Paramount+ and Discovery+, which I followed but every time I try to access it, it asks me to sign in then asks what subscription I want! Trying to access help on the website or app is impossible - 'oops, we ran into a problem'! Have tried to contact Sky numerous times but to no avail. Please help me as I have been very patient so far. Thank you 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147